By Rick Muir and Felicity O’Connell 

Emily is on the phone to a 999-call handler. She is worried because a man who has been stalking her has been seen by a neighbour in a nearby street. While the call handler is talking to Emily and trying to reassure her, the call is being automatically transcribed into an artificial intelligence (AI) system that can search police databases. When Emily mentions the man’s name and address, the AI software discovers that the man has a firearms licence and alerts the call handler that the police need to get to Emily’s house straight away. Police Constable Tony Williamson1 has come across an elderly woman of British Pakistani heritage seemingly distressed in the street. He asks her if he can help, but she does not speak English. PC Williamson turns on the live translation tool on his mobile device and he asks her again. As she speaks, the woman’s words are translated in real time into his earpiece. She says that she is worried because her son Mohammed did not come home from school. This was three hours ago, and she has been trying to look for him. She says her son has a history of mental health problems and often goes missing. PC Williamson types ‘what’s your son’s name and date of birth?’ into the translation app on his phone and intuitively the keyboard is offered in Urdu. The woman types in the answer. The officer can run an immediate search across police databases for any information about her son. A full profile of her son Mohammed Iqbal1 is generated, including a list of addresses with which he is associated. The officer calls the case in and escorts Mrs Iqbal home while reassuring her that officers are now looking for her son. These are just two examples of the way AI powered technology could enhance the way that the police are able to serve the public. Policing is at its heart a complex information business, but it has struggled to make full use of the data stored on its many often outdated systems. AI could be transformative in policing because it can turn this wealth of data into actionable intelligence at the touch of a button. However, the AI revolution poses a whole set of legal and ethical questions for the police and society. How far should the police go in using AI to keep communities safe? Could these technologies make the police too effective, in that they may be able to know much more about us and pry into our private lives to an unprecedented degree? How can we be assured of the reliability and accuracy of the AI tools being deployed? How do we feel about machines making or guiding decisions as to whether a crime should be investigated, or someone should be charged with a criminal offence? Which policing decisions ought to be reserved for human beings? There are important technical, organisational and cultural questions too. Is the data the police hold ready for the AI revolution? Do police leaders understand the technology they are using? Are there the skills in the police workforce to properly exploit the potential of AI? Is the police service organised in such a way that it can properly make use of these new technologies? In this report we explore these and other questions in the following ways: 1. We set out a brief history of the development of AI and define some of the terms used to describe its different forms. 2. We describe some of the ways in which AI is currently being used by UK policing and explore how it might be used in the future. 3. We identify eight challenges for the more widespread use of AI for policing purposes. 4. We make a number of recommendations for policymakers and police leaders intended to help policing make the most of the AI revolution, while maintaining public trust and confidence and protecting rights and freedoms. The report is based on research undertaken between March and September 2024. This included a review of relevant academic and grey literature, interviews with 18 operational and strategic police leaders, policy makers, industry and civil liberties representatives, and a survey of chief information officers in English and Welsh police forces. 

London: Police Foundation, 2025. 28p.