MAY CONTAIN MARKUP

Robert Trojanowicz and Bonnie Bucqueroux

FROM THE INTRODUCTION: “When Ed Koch was mayor of New York City, he was famous for asking people on the street, "How'm I doing?" Though a bit gimmicky perhaps, this was a great way for the mayor to receive instant feedback-on how people felt about his performance as mayor, how his administration was iinstinctively recognized that everyone in public service must ultimately answer to the "consumer"-the citizens, voters, and taxpayers-and that survival in a political and public job requires knowing how people really feel about your performance. No matter what the polls and surveys say, what really matters is how the person on the street says you're doing The police, too, need ways to determine how well they are doing—as a department and also as individuals within the department. No issue is more basic to the functioning of the police in a democratic society, and no issue more clearly underscores the difference between traditional policing and Community Policing than performance evaluation…”

National Center for Community Policing.Michigan State University. 1992. 45p.