Captive Concerns: Incarcerated People Face Obstacles to Reporting Consumer Abuses

By The National Consumer Law Center

Consumer protection laws apply to incarcerated people. However, because of incarcerated people’s limited and highly regulated contact with the outside world, they struggle to report consumer problems such as identity theft and fraud, as well as abusive practices perpetrated by the private companies that they must rely on for essential services and goods within correctional facilities. Barriers to reporting these problems can render consumer protections toothless for this vulnerable population. Government agencies and correctional facilities can take a meaningful first step towards alleviating these consumer harms by ensuring incarcerated people can easily submit complaints without having to rely on loved ones and advocates who are not incarcerated.

Boston: National Consumer Law Center, 2024. 5p.