Corrections agencies' use of digital service delivery applications during COVID-19

By Stuart Ross, Mark Wood, Ron Baird and Kajsa Lundberg

The COVID-19 pandemic required corrections agencies to rapidly adapt their service delivery models to minimise person-to-person contact. Digital service delivery played a key role in the process. This shift to remote service delivery highlighted the opportunities and benefits offered by digital service delivery technologies, as well as their risks and drawbacks.

This paper draws on the results of a scoping review of digital developments in corrections. It examines the impact of the shift to digital platforms on the way that activities and services were delivered and on the way that these digital solutions were shaped by a range of technology and resourcing factors. It also explores the impact of the shift to virtual modes of communication and service delivery on service providers and service users.

Trends & issues in crime and criminal justice no. 677. Canberra: Australian Institute of Criminology. 2023. 16p.