The role of the senior probation officer and management oversight in the Probation Service

By  HM Inspectorate of Probation (UK)

A thematic inspection led by HM Inspectorate of Probation investigated the effectiveness of the arrangements to support Senior Probation Officers (SPOs) working in sentence management and in court teams. The report also focuses on management oversight, the processes taken by SPOs to make sure that probation work is undertaken to the required standard. The Probation Service lacks a comprehensive strategy for delivering effective management oversight. The inspection found the management oversight frameworks that have been implemented are used inconsistently by probation staff. Only 39 per cent of SPOs believed the current policies relating to management oversight meet the needs of the probation caseload. This inspection found: The current management structure and arrangements for the delivery of sentence management do not enable effective management oversight. A significant amount of time is currently being spent by SPOs on tasks unrelated to service delivery. Sixty-two per cent of SPOs said they had dealt with issues such as broken toilets or damaged windows within the last month. Staff in Wales have responded positively to the introduction of a new structure which has resulted in a less frenetic working culture. Morning check-in meetings and protected hours for probation practitioners to consult with SPOs have reduced anxiety levels, fostering a more considered approach to decision-making. An accompanying effective practice guide has been produced alongside this report, highlighting the good practice observed during this inspection. This report makes six recommendations, including to design and implement a comprehensive induction and development programme for all SPOs and to review business support functions in relation to facilities management and human resources.

Manchester, UK: The Inspectorate, 2024. 36p.