Chatbots in the Criminal Justice System An overview of chatbots and their underlying technologies and applications

By Camello, M. L., Houston-Kolnik, J. D., & Planty, M

This technology brief explores the use of chatbots within the criminal justice system. The goal of this brief is to orient the reader to chatbots, present foundational insights from real-world examples of chatbot use, highlight considerations for implementation, and discuss the future of chatbots in the criminal justice system  

  Key Takeaways ¡ There are numerous benefits to implementing chatbots, including: Ÿ improved efficiency for users accessing information, Ÿ enhanced community engagement by creating a 24/7 communications channel, Ÿ expanded access to justice through multilingual chatbot capabilities, Ÿ reduced costs by automating FAQ support traditionally done through live chat, and Ÿ reduced staff workloads. ¡ Chatbots carry inherent risks that decision-makers need to consider before implementation, including: Ÿ misinterpretation of user input leading to incorrect responses, Ÿ biased training data, and Ÿ vulnerability to hacking. ¡ Advancements in AI have enhanced and will continue to enhance chatbot capabilities and applications; however, despite these advancements, deploying AI-driven chatbots is not a “plug-and-play” opportunity for criminal justice applications

Research Triangle Park, NC:RTI International, 2021. 15p.