By Maureen Taylor and Lesley McMillan

There is a significant body of research that illustrates the emotional demands of policing and the physical and psychological toll this takes on officers and staff. However, the management of these demands, particularly in more specialist roles such as those in public protection policing where the demand may be higher, are less well understood. This research explores the experiences of public protection police officers in Police Scotland through a lens of emotional labour The aims of this research were to: • Critically review the literature around the emotional impacts of policing on officers and the role of emotional labour in policing; • Establish the experience of, and impact on, officers involved in the investigation of public protection cases; assess how police officers in roles where emotional labour may be heightened, manage their emotions and the strategies they develop to do so; and • Examine how emotions and emotion management are mediated by organisational, departmental and role values, demands and culture In doing so, the research sought to answer the following research questions: 1. What is the emotional experience of police officers in public protection roles and what impact does it have on them? 2. What emotional labour do officers undertake, and what strategies of emotion management do officers employ? 3. To what extent does the theory of emotional labour explain the experiences of public protection police officers? 4. What role does the prevailing organisational culture play in the emotion management strategies of public protection policing? This report presents the findings from this research and a potential framework for understanding the factors that contribute to resilience within the context of public protection policing

Edinburgh: Scottish Institut Institute for Policing Research, 2025. 32p.