By Tan E-Reng

SYNOPSIS Social listening tools are a vital part of the disinformation and online harms researcher's toolkit, offering both depth and breadth in the insights they provide. However, there are inherent pitfalls that come with their use. This commentary elucidates what these pitfalls are and proposes steps to mitigate them. COMMENTARY Social listening tools, which are software applications that enable end-users to gather and analyse vast amounts of user-generated content propagated online on social media platforms, are a vital component of the toolkit for analysts who study disinformation and online harms. They help analysts to develop a clearer overall understanding of the disinformation and online harms landscape, and support investigations into ongoing information operations. While these tools are undoubtedly essential for the researcher’s toolkit, there are inherent pitfalls that may arise from their use, which could have negative repercussions for national security. This commentaary aims to elucidate some of these pitfalls and offer recommendations to mitigate them 

S. Rajaratnam School of International Studies, NTU Singapore,  2025. 6p.

By The European Institute for Gender Equality (EIGE)

Women and girls are more likely to be the targets of cyber violence on digital platforms and, as a result, they experience significant physical, sexual and psychological distress and/or financial difficulties. ▪ There is limited provision in digital platforms’ standards and trust and safety policies for keeping users safe from gender-related cyber violence online, despite the high incidence of this phenomenon. ▪ The standards and trust and safety policies of the platforms make little reference to relevant human rights acts or important legislative advances in the fight against gender-based violence and cyber violence. ▪ Digital platforms dealing with the significant challenges of cyber violence acts and behaviours would benefit from greater collaboration across platforms. This would enable cross-platform reporting and the harmonisation of the wide variety of definitions of cyber violence. ▪ Digital platforms do not have cyber violence data that is disaggregated by sex available for incident reporting, response and followup practices. This renders the assessment of the true extent of cyber violence acts and behaviours against women and girls challenging. More transparency is needed in relation to moderation and follow-up practices. ▪ This lack of a gender-sensitive approach at the level of reporting, recording and responding to different forms of violence online renders the scale of the phenomenon of cyber violence against women and girls largely invisible and contributes to obscuring its dynamics.

Luxembourg: Publications Office of the European Union, 2024 22p.