By Amber Evans, Strategy & Insight Manager | Fernanda Reynoso-Serna, Analyst | Freya Smith, Analyst | Dr Ellie Brown, Head of Strategy | Sophie Davis

Most people are more worried about being affected by online fraud than other crimes, such as knife crime, burglary and sexual offences, according to a new large-scale survey – which also highlights the emotional impact of being an online fraud victim. The research, funded by the Dawes Trust, was based on a nationally representative sample of over 3,313 adults across England and Wales as part of a survey conducted by data organisation WALR. The vast majority of those polled, 92%, said online fraud was a very big or quite big problem in the UK. When asked what crimes they were most worried about being affected by, 55% said online fraud, 44% burglary and 47% knife crime. The poll also found that younger people (aged 18-34) were most likely to be affected by online fraud, with 32% reporting having been a victim in the last twelve months compared to 16% of over-35s. However, half of those questioned believed the elderly were most at risk. Of those who had been victims of online fraud: 20% said their physical health had suffered, 32% reported a psychological impact, 42% were affected financially, 47% experienced an emotional impact, including feeling embarrassed, angry or ashamed. 23% of all victims said they had experienced anxiety, 12% experienced disturbed sleep and 11% experienced depression as a result of the online fraud. The survey also shows that just over half of victims reported the fraud to either the police or Action Fraud. Victims were more likely to contact their bank (41%) than to go to the police (32%) or Action Fraud (28%), the UK’s national fraud reporting centre.

London: Crest Advisory, 2023. 32p.