By Elizabeth Repko, Derrick Collins

Ridesourcing and taxi services help meet the transportation needs of many people in the U.S. Advocacy groups and other stakeholders have raised questions about the safety of these services. Sami’s Law, enacted in January 2023, provides for GAO to conduct a study on background check requirements for prospective ridesourcing and taxi drivers, and safety steps taken by ridesourcing and taxi companies. This report describes background checks of prospective ridesourcing and taxi drivers and safety features for drivers and passengers, among other objectives. GAO searched state statutes and regulations to identify states with statewide background check requirements for prospective ridesourcing and taxi drivers. GAO reviewed documents and interviewed officials from five federal agencies, six selected states, and four selected localities. GAO also interviewed representatives from five selected ridesourcing and five taxi companies. GAO selected states and localities based on their oversight of ridesourcing and taxi services, and selected ridesourcing and taxi companies to obtain variation in size and location, among other things. GAO also conducted nongeneralizable intercept surveys to examine if passengers were aware of and used selected safety features. An intercept survey is an in-person data collection method conducted in a public place (such as an airport), where a specific targeted population is asked a series of questions.

GAO-24-107093 2024. 89p.