Measuring and Managing Fare Evasion

By Laura Wolfgram, Cyndy Pollan, Kirstie Hostetter, Amy Martin, Tina Spencer, Scott Rodda, and Andrew Amey

This report explores in detail the recent past and emerging future of fare enforcement on transit systems. While the focus is on North American transit systems, the research also provides examples from some agencies abroad, primarily in Europe, Australia, and South America. The intent of this research is to discuss the many facets of fare evasion that must be considered to successfully measure and manage it. These include changing attitudes about fare enforcement and penalties for evading fare, how these impact the ability to manage fare evasion, and the role of new technologies and emergent enforcement alternatives in changing the purpose of and approach to managing fare evasion. The evolution of fare collection methods and technologies has required transit agencies to develop new ways to verify and enforce fare payment, increase their understanding as to why and where fare evasion occurs, take proactive approaches to increasing fare compliance, and respond to emerging community sensitivities and social issues related to discrimination and systemic bias, use of police, and needs of vulnerable populations. This research effort involved three core activities: a review of the existing literature (which included documents from and studies of U.S. and Canadian transit agencies, as well as agencies elsewhere in the world), phone surveys conducted with 18 North American transit agencies, and follow-up communications with those tran

Washington, DC: The National Academies Press. 2022. 452p.