Review of FEMA's Public Assistance National Delivery Model

By Barton, Delilah; Mcnamara, Jason; Fletcher, Kim; Vogler, Sarah

From the Executive Summary: "In 2014 and 2015, FEMA reengineered the Public Assistance (PA) Program into a 'new delivery model.' The program goals were to increase accuracy and efficiency, bring consistency and simplicity, and improve timeliness and accessibility to the PA Program [...]. Introducing an 'assembly line' standardization of project development, FEMA created nodes called Consolidated Resource Centers (CRCs), where technical aspects of the PA projects would be performed in seven distinct phases, from request for public assistance (RPA) to obligation. The four CRCs were responsible for supporting specific geographic regions but were also required to support incident operations outside of those areas as national needs dictated. They were designed to validate, develop, review, and process PA Program grant applications based on information and documentation provided by the field staff via a new cloud-based information management system-- Grants Manager/Grants Portal--that served to connect the CRC nodes with state recipients/applicants and project applicants, as well as regional PA and field office PA operations. FEMA initiated this concept in Oregon in 2016. An initial assessment of the program was conducted in late 2016 but proved inconclusive as to whether the new model was successful in its original intent. In 2017, the program--renamed the National Delivery Model--was launched nationally in time for the record-breaking 2017-2018 disaster season, followed by the 2020-2022 COVID-19 pandemic. This report assesses whether the National Delivery Model has met its original intent in increasing accuracy, efficiency, and simplicity and improving timeliness and accessibility."

CNA Corporation; United States. Federal Emergency Management Agency. 2023. 108p.