Scaling Trust on the Web
By Sugarman, Eli; Daniel, Michael; François, Camille; Chowdhury, A. K. M. Azam; Chowdhury, Rumman; Willner, Dave; Roth, Yoel
From the document: "Digital technologies continue to evolve at breakneck speed, unleashing a dizzying array of society-wide impacts in their wake. In the last quarter of 2022 alone: Meta, Accenture, and Microsoft announced a massive partnership to establish immersive spaces for enterprise environments; Elon Musk took over Twitter; the third-largest cryptocurrency exchange in the world collapsed overnight; the European Union's landmark Digital Services Act came into force; and generative artificial intelligence ('GAI') tools were released to the public for the first time. Within a fifty-day span, the outline of a new internet age came into sharper focus. In December 2022, the Atlantic Council's Digital Forensic Research Lab began to assemble a diverse array of experts who could generate an action-oriented agenda for future online spaces that can better protect users' rights, support innovation, and incorporate trust and safety principles--and do so quickly. [...] The task force specifically considered the emerging field of 'trust and safety' (T&S) and how it can be leveraged moving forward. That field provides deep insights into the complex dynamics that have underpinned building, maintaining, and growing online spaces to date. Moreover, the work of T&S practitioners, in concert with civil society and other counterparts, now rests at the heart of transformative new regulatory models that will help define how technology is developed in the twenty-first century. 'This executive report captures the task force's key findings and provides a short overview of the truths, trends, risks, and opportunities that task force members believe will influence the building of online spaces in the immediate, near, and medium term. It also summarizes the task force's recommendations for specific, actionable interventions that could help to overcome systems gaps the task force identified.'"
Atlantic Council Of The United States. Digital Forensic Research Lab. 2023. 150p.