By: William Spelman and John E. Eck

Many calls to police are repeated requests for help. They have a history and a future-sometimes tragic. Rather than treat the call as a 30-minute event and go on to the next incident, police need to intervene in the cycle and try to eliminate the source of the problem. A wealth of research sponsored by the National Institute of Justice has led to an approach that does just that. The problem-solving approach to policing described in this Research in Brief represents a significant evolutionary step in helping law enforcement work smarter not harder. Rather than approaching calls for help or service as separate, individual events to be processed by traditional methods, problem-oriented policing emphasizes analyzing groups of incidents and deriving solutions that draw upon a wide variety of public and private resources. Careful followup and assessment of police performance in dealing with the problem completes the systematic process.

But problem-oriented policing is as much a philosophy of policing as a set of techniques and procedures. The approach can be applied to whatever type of problem is consuming police time and resources. While many problems are likely to be crime-oriented, disorderly behavior, situations that contribute to neighborhood deterioration, and other incidents that contribute to fear and insecurity in urban neighborhoods are also targets for the problem-solving approach. In devising research to test the idea, the National Institute wanted to move crime analysis beyond pin-maps. We were fortunate to find a receptive collaborator in Darrel Stephens, then Chief of Police in Newport News, Virginia. The National Institute is indebted to the Newport News Police Department for serving as a laboratory for testing problem-oriented policing. The results achieved in solving problems and reducing target crimes are encouraging. Problem-oriented policing integrates knowledge from past research on police operations that has converged on two main themes: increased operational effectiveness and closer involvement with the community. The evolution of ideas will go on.

Under the Institute's sponsorship, the Police Executive Research Forum will implement problem-oriented policing in three other cities. The test will enable us to learn whether the results are the same under different management styles and in dealing with different local problems. This is how national research benefits local communities by providing tested new options they can consider. The full potential of problem-oriented policing still must be assessed. For now, the approach offers promise. It doesn't cost a fortune but can be developed within the resources of most police departments. Problem-oriented policing suggests that police can realize a new dimension of effectiveness. By coordinating a wide range of information, police administrators are in a unique leader- ship position in their communities, helping to improve the quality of life for the citizens they serve.

National Institute of Justice, January 1987