By: John Eck

Advancement of problem-oriented policing has been stymied by over-attention to police organizations and under-attention to police problems. This paper develops a research agenda for understanding police problems by addressing four fundamental questions: What are problems? What causes problems? How can we find effective solutions to problems? And how can we learn from problem solving? For each question a possible direction for theory, research, or evaluation is suggested. The variety of police problems, their non-linear feedback systems, the diversity of responses that can be applied to problems, and the difficulty of learning from problem-solving experiences highlight the complexity of police problems. The paper closes with a list of research questions designed to improve the science and practice of problem analysis and solution.

Crime Prevention Studies, vol. 15 (2003), pp. 79-113.