By Zoë Thorkildsen, Bridgette Bryson, Emma Wohl, Kalani Johnson, Rodney Monroe, and Steve Rickman 

In late 2020, the City of North Charleston hired CNA to conduct a racial bias assessment of the North Charleston Police Department (NCPD). Beginning in March 2021, CNA undertook a comprehensive assessment of NCPD’s policies and practices, focusing on assessing racially biased practices and procedures. Assessments such as these, which touch on more than racial and social justice matters, help police departments gauge the status of their community relationships, especially amongst minority and disenfranchised communities. In addition, the assessment can help identify policies and practices that may unintentionally negatively affect the community, especially those who feel they have been marginalized. Through this assessment, the CNA team developed a strong objective understanding of NCPD’s operations in various areas including law enforcement operations, community-oriented policing practices, complaints, training, oversight and accountability, and recruitment, hiring, and promotions. We developed this report by reviewing community engagement programming documents, strategic plans, training lesson plans, training curriculum, general orders, department data, and sentiments from interviews with community members and NCPD personnel and community listening sessions. This report includes findings and associated actionable recommendations for the department. In developing our recommendations, we assessed the NCPD’s policy manual against emerging best practices.

CNA’s comprehensive assessment of NCPD included an examination of the following:

• Law enforcement operations

• Community-oriented policing practices

• Complaints

• Recruitment, hiring, and promotions

• Training

• Oversight and accountability

This assessment includes 67 findings and 139 recommendations. Our key findings include:

• Racial disparities are present in many of NCPD’s interactions with the community, indicative
  of potential systemic, organizational, or individual bias, and these disparities are deeply felt
  by the community.

• Community members have substantial concerns regarding NCPD’s police presence and
  perceived over-enforcement of certain individuals, community groups, and neighborhoods.

• NCPD’s School Resource Officer Program has room to improve to better serve the youth of
  the North Charleston community.

• NCPD lacks proper translation services and information for Spanish-speaking residents in the
  community.

• Although NCPD emphasizes community-oriented policing practices, not all officers in the
  department have embraced the importance of community policing.

• Members of the North Charleston community have expressed a desire to better understand
  the roles, responsibilities, policies, practices, and operations of the department.

• Many community members have not filed complaints even after negative experiences with
  NCPD personnel, and the complaint process is confusing to most.
  • NCPD has a strong commitment to hiring and retaining personnel that reflect the ethnic,
  racial, and gender composition of the North Charleston community. They have an established
  plan to specifically recruit women and people of color.

• NCPD’s officers have not been consistently trained in topics of critical importance for 21st
  century policing.

• Community members expressed high confidence in Chief Burgess and his abilities to
  meaningfully engage with the community.

Arlington, VA: CNA, 2021. 124p.

By Zoë Thorkildsen, Bridgette Bryson, and William “Bill” Taylor

Over the last decade, the Albany Police Department (APD) has pushed forward to engage the community in a positive manner, moving towards a mission that is focused on community policing practices. During this time, the Community Policing Review Board and the Common Council have recommended police reforms and legislation changes to further improve the police department, and they have called for change to address perceived disparate treatment of minority communities. Following recent high-profile events, including the First Street Incident and the shooting of Mr. Ellazar Williams, APD has striven to improve their transparency and implement initiatives to increase community trust. Both of these incidents, along with the eruptions of public protests across the country, led the City of Albany to initiate an evaluation of policy, procedures, and practices of the police department. In addition, this audit will provide baseline information to inform the City of Albany’s response to Governor Andrew M. Cuomo’s Executive Order No. 203: New York State Police Reform and Reinvention Collaborative. In August of 2020, the City of Albany, through a competitive bid, selected the CNA Center for Justice Research and Innovation to conduct a racial bias audit of the APD.
The objectives of CNA’s racial bias audit included:

• Assess and monitor APD’s internal operations, policies, procedures, and practices to detect the presence of implicit bias and systemic racial bias.

• Collect and analyze data related to traffic stops, use of force, and other police officer/civilian interactions and determine the effect on Black community members.

• Assess compliance with existing police reform policies initiated by APD and enacted by the Albany Common Council (e.g., body-worn cameras (BWCs), Right to Know Identification Legislation, and Citizen Police Review Board).

• Provide actionable recommendations for reforms that eliminate racial and implicit biases in policing deployments, strategies, policies, procedures, and practices. Such recommendations must:

  • Promote community engagement, transparency, professionalism, accountability, community inclusion, fairness, effectiveness, and public trust; and

  • Be guided by evidence-based best practices and community expectations. 

Based on CNA’s review of policy, procedures, and practices, as well as data provided by the APD, our key findings included:

• APD should improve data collection procedures for traffic stop data.

• Prior to the deployment of BWCs to detective personnel and future units, APD should update its BWC policy to reflect emerging best practices. 

• Statistical differences by outcome of police stops are evident when comparing white people to people of color, further fueling community concerns about resisting arrest charges.

• Black community members initiate the majority of external complaints and civil rights lawsuits filed.

• APD personnel do not fully understand the community complaints process and how or when possible disciplinary actions could take place.

• The community complaints process is convoluted and poorly understood by community members, leading to mistrust and a perceived lack of procedural justice.

• APD should update its use of force policy so that officers better understand when they can or cannot use various forms of force.

• APD should make annual reports detailing use of force incidents publicly available to community members in the city.

• APD’s philosophy and culture have a strong focus on community policing practices; APD should reinforce this message to all personnel.

• APD should review the structure of the Neighborhood Engagement Unit and School Resource Officers for efficiency and effectiveness.

• APD’s website could benefit from a modern reconstruction so that each embedded page is easily accessible and allows community members to easily find current information on the organization and projects they are working on.

• The diversity of APD personnel does not reflect the racial makeup of the City of Albany.

• APD should review its recruitment and hiring practices and begin releasing annual reports on this data.

• The promotional process is of concern to personnel; APD should track this process in a database and standardize the performance evaluation process.

• APD should complete and house its annual reports of data designated in various General Orders on its website for easy access by all community members.

• APD participates in a long list of programs and should seek evaluations of these programs to determine their effectiveness and help allocate resources among them.

• There are community concerns that past proposed reforms have not been implemented, along with concerns that officers do not live in the City of Albany.

• The annual in-service training curriculum should be updated to include various topics, including but not limited to racial bias and cultural sensitivity training.

• Training is not consistent across the department, and personnel feel they need more training to sufficiently do their jobs.

Over the next year, APD will work with the City of Albany and community leaders to understand, prioritize, and implement the recommendations proposed in this report, reflecting their dedication to improving community trust. We recommend that APD and the City of Albany seek an independent firm to help implement these recommendations and track APD’s progress.

Arlington, VA: CNA, 2020. 116p.

By Bridgette Bryson and Zoë Thorkildsen

Law enforcement agencies across the country continuously face challenges due to the ever-changing nature of policing, especially with recent events including the deaths of George Floyd and Breonna Taylor. These recent events have called into question the objectivity and fairness of policing practices. These developments  signal a need for strengthened police-community relations, and the Town of Niskayuna, New York, and the Niskayuna Police Department (NPD) are working hard to ensure their community has positive relationships with their police department. This audit provides baseline information to inform the Town of Niskayuna’s response to Governor Andrew M. Cuomo’s Executive Order No. 203: New York State Police Reform and Reinvention Collaborative.1 In December of 2020, the Town of Niskayuna developed a contract with CNA’s Center for Justice Research and Innovation to conduct a racial bias audit of the NPD. This assessment focused on  policies and practices, while also touching on more than racial matters. These types of assessments can help police departments gauge the status of community  relationships and work towards improvement. CNA designed this racial bias audit to accomplish the following:

• Assess NPD’s internal operations, policies, and procedures to detect the presence of implicit bias and systemic racial bias.

• Collect and analyze data related to traffic stops, use of force, and other police officer/civilian interactions to determine disparate outcomes for Black and Brown community members.

• Assess compliance with existing police reform policies initiated by NPD.

• Provide actionable recommendations (e.g., realistic within legal, budgetary, and organizational constraints) for reforms that reduce or eliminate racial and implicit biases in policing deployments, strategies, policies, procedures, and practices. These recommendations focus on specific, measurable issues. Such recommendations must meet the following requirements:

  • Promote community engagement, transparency, professionalism, accountability, community inclusion, fairness, effectiveness, and public trust; 

  • Be guided by evidence-based best practices and community expectations; and 

  • Are likely, given meaningful organizational support, to reduce or eliminate racial and implicit biases in policing deployments, strategies, policies,  procedures and practices.

Based on CNA’s review of policies, procedures, and practices, as well as data provided by the NPD, our key findings included the following:

• NPD’s traffic stops data collection process should be refined to help the department further understand its activity for all outcomes and why the activities may look different over time.

• NPD lacks body-worn cameras (BWCs) for its officers and should obtain funding to outfit all officers, patrol officers at a minimum, with the cameras.

• NPD’s complaint process is not clearly written and is poorly understood by officers and community members. NPD should clarify the process and structure it to be open and transparent.

• Currently, there is no disciplinary matrix in place to make certain that officers receive equitable discipline outcomes, to ensure there are no disparities among discipline across race, ethnicity, and gender.

• NPD does not utilize an early intervention system to identify behavioral issues, signs of job exhaustion, and training concerns that could be handled in a proactive manner before an issue arises.

• NPD’s newly revised use of force policy is a very clear and detailed policy that defines when different types of force are justified.

• Currently, there is no formal tracking system for use of force incidents other than the department’s paper filing system. Creating a database to track these incidents will allow the department to begin developing annual summary reports of all use of force in the department.

• NPD currently does not have a strong commitment to community policing practices; however, personnel are very interested and open to working to employ proactive policing strategies, as opposed to reactive.

• NPD does not have designated personnel that oversee the department’s community engagement efforts; however, this has not weakened the trusting relationship expressed by community members and NPD officers.

• NPD personnel have not received sufficient training in the past; however, the new administration is prioritizing training for all officers in various topic areas.

• There are no formal recruitment plans in place, especially for people of color, women, and youth in the community.

• NPD personnel lack trust in the promotion and specialty assignment process.

• NPD does not have a performance evaluation process in place; not all officers receive informal feedback on their performance.

Over the next 12 to 18 months, NPD will work with the Town of Niskayuna officials and community leaders to digest, prioritize, and implement the recommendations proposed in this report, reflecting its dedication to improving community trust, eliminating racial disparities and bias, providing more transparency, and creating a collaborative working environment. We recommend that the NPD and the Town of Niskayuna seek an independent firm to help implement the proposed recommendations and track NPD’s progress. 

Arlington, VA: CNA, 2021. 88p.